If for any reason you are not fully satisfied with your purchase, you may return your order within 14 days of delivery for a refund.

To initiate a return or exercise your statutory right of withdrawal, please contact us at hello@ouverture-studio.com, providing your full name and order number as a reference. You may also exercise your statutory right of withdrawal through the withdrawal function available in your customer account.

To be eligible, pieces must be returned in new, unused, and resellable condition, accompanied by their original packaging. Returns showing visible signs of wear, such as scratches or other damage, cannot be accepted. Items not meeting these conditions will either be returned to you or be subject to a deduction from your refund to cover the cost of cleaning or repair.

All returns must be postmarked within 14 days of delivery.

Customized designs are final sale and may only be returned if expressly agreed in advance.

Return shipping within Germany is complimentary.

We cannot accept responsibility for returns not received by us if a return label has not been issued by our team. Should a parcel be lost in transit, it will be your responsibility to locate it.

Any import duties, taxes, or handling fees incurred as a result of an improperly declared return shipment will be deducted from your refund.

Refunds are processed within 14 days of receiving your return.

For orders placed between November 25 and December 25, we are pleased to extend our return window to 30 days.

Purchases made in our showroom at Bergstraße 22, 10115 Berlin are final and cannot be returned or refunded. This does not affect your statutory rights in the event of a product defect or lack of conformity.

The estimated shipping timeframe for each design is stated on its product page. Depending on availability, designs are shipped within 1–4 business days or made by our atelier and shipped within approximately 3–4 weeks. These timeframes are estimates and may occasionally vary.

If your order includes designs with different shipping timeframes, each design will be sent separately as soon as it is ready.

Once a design has left our studio, you will receive a shipping confirmation with tracking information.

Once an order has entered production or has been processed for shipment, changes or cancellations can no longer be accommodated. Eligible designs may be returned within 14 days of delivery in accordance with our Return Policy.

We ship worldwide. If your country is not available at checkout, please contact our Client Services team at hello@ouverture-studio.com.

For security reasons, we are unable to ship to PO Boxes, Packstations, APO, or FPO addresses.

We offer complimentary, fully insured express shipping on all orders. Orders are shipped from Germany, usually via UPS.

Recipients are responsible for any applicable customs duties and taxes, which may be payable in advance or upon delivery, depending on the destination country.

If you have entered an incorrect delivery address, please contact us immediately. Parcels returned due to an incorrect or unclaimed delivery will be subject to additional shipping costs.

We do offer exchanges. To arrange an exchange, please contact our Client Services team at hello@ouverture-studio.com.

Complimentary return shipping for exchanges is available on the first exchange request only.

All orders are packaged discreetly and shipped using fully insured delivery services. Your order remains the responsibility of OUVERTURE until it has been delivered.

Please provide a secure delivery address where someone will be available to receive the parcel.

Shipping times vary by destination. Once dispatched, orders within Germany usually arrive within 1–2 business days, most European orders within 2–5 business days, and express shipments to the USA and Canada within approximately 5–8 business days.

These timeframes are estimates and may be affected by courier delays or customs procedures.

Customization is available for select designs. Please contact our Client Services team at hello@ouverture-studio.com to discuss your request.

Every order is presented in our signature black gift box. You may also include a personalized note by leaving your message at checkout.

OUVERTURE designs are crafted from certified 14K (585) gold or sterling silver and may be set with conflict-free natural diamonds or lab-grown diamonds, depending on the design. The materials used are specified on each product page.

Between wearings, we recommend storing your jewelry carefully in its original box or another suitably lined box or pouch. Although the materials we use are highly durable, all jewelry should be handled with care.

To restore its original lustre and shine, gold and silver surfaces may be gently polished with a dry polishing cloth. Diamonds may be cleaned using mild soap and a soft-bristle brush.

We provide a one-year warranty from the date of purchase, covering defects in materials or workmanship. Repairs covered by the warranty are carried out complimentary during this period.

The warranty does not cover lost items, scratches resulting from normal wear, bent rings or ear cuffs, broken chains, improper use or storage, or alterations and repairs carried out by third parties.

We also offer repair services beyond the warranty period. These are assessed individually and may be subject to a repair fee.

For warranty or repair enquiries, please contact our Client Services team at hello@ouverture-studio.com.