If you are not completely satisfied with your purchase, you have the option to return both pre-ordered and in-stock items within 14 days from the delivery date for a refund.
To initiate a return, please email us at firstname.lastname@example.org with your full name and order number as reference.
To qualify for a return, designs must be in new, unused, and re-sellable condition, and in their original packaging. Please note that returns for designs displaying obvious signs of use, such as heavy scratches, will not be accepted.
Returns must be postmarked within the 14-day return deadline.
Returns that do not meet these criteria will not be accepted. In such cases, the items will either be returned to you, or a fee will be deducted from your refund to cover the cost of cleaning or repair.
All designs that are customized at your request are final sale.
Shipping for returns is free within Germany.
Please note that we are not responsible for returns not received by us if we have not provided you with a return label. In case a return is lost in transit, we will kindly ask you to take the responsibility of locating it.
Please allow up to 14 business days for your refund to be processed.
We offer 30 day returns for orders placed between Nov. 25th and Dec. 25th.
OUVERTURE does not provide mass discounts and does not partake in Black Friday sales.
Instead, we remain committed to
sustainable business practices and providing exceptional value at a fair price every day.
We do not offer direct exchanges. We kindly ask that you return the design and place a new order for the preferred design(s).
All orders made on the OUVERTURE website are packaged discreetly for secure delivery.
OUVERTURE assumes responsibility for orders until the package is delivered to the customer.
We utilize reliable partners and insured shipping methods for sending your order. We kindly request that you provide a secure delivery address where someone can personally receive the package.
Generally we ship worldwide. If you do not see your country at checkout, please kindly get in touch with us at email@example.com.
To ensure the secure delivery of your order, we do not ship to PO Boxes, Packstations, APO or FPO addresses.
We offer free express shipping on all orders above €300, fully insured.
All orders ship directly from Germany via UPS (in most cases). Please note that recipients are responsible for all customs duties and taxes, which can be paid upfront or upon delivery based on your country.
If you have provided us with an incorrect delivery address, please notify us as soon as possible. If a package is returned to us due to incorrect delivery details or if it is unclaimed by the recipient, you will be responsible for any re-shipping costs.
Some of our designs are exclusively available for pre-order. Furthermore, we may have not stocked your desired gold color/size combination. We invite you to -pre-order your desired design in this case.
Pre-ordered designs ship within approximately 2 to 6 weeks of purchase.
When pre-ordering a design, you will be charged immediately. Once your pre-ordered design(s) ship, you will receive a shipping confirmation with tracking information.
If you have purchased a combination of pre-order and stock designs, your entire order will ship once all designs are complete. This way we limit our shipping emissions. If you would like the stock portion of your order to ship separately, please email us at firstname.lastname@example.org for special shipping arrangements.
Pre-ordered designs are eligible for return within 14 days of receipt. For more information, please refer to our return policy.
We carry both in stock and pre-order designs. In stock designs ship within approximately 1-4 business days of purchase. Pre-order designs ship within approximately 6 to 8 weeks of purchase. While we aim to process and ship orders within these time frames, these are estimates only, and orders may ship earlier or later depending on production and fulfillment capabilities. To view whether a design is pre-order or in stock, please refer to the individual product page of the design.
Shipping times vary depending on your location. Approximate shipping times are indicated at checkout. German orders are typically delivered within 1-2 business days after dispatch. Most European orders are typically delivered within 2-5 business days. We offer express shipping to USA and Canada (5-8 business days).
Please note that due to the high volume of shipments at this time, couriers are unable to guarantee delivery dates. International orders may also take longer due to customs formalities outside of our control.
We offer customization on select designs at an additional cost. Please get in touch with us at email@example.com and we would be happy to assist you.
Every order is carefully packaged in our signature black gift box. We are delighted to offer the option for a personalized note. Feel free to leave any specific instructions for us during the checkout process.
OUVERTURE designs are exclusively crafted from ethically sourced, certified 14K (585) gold and conflict-free natural diamonds and other precious gemstones.
Between wearings, we recommend that you carefully store your design in its original box or another suitably lined box or pouch.
Although the materials we use are highly durable, certain basic care should be taken with all of your jewelry. To restore original luster and shine, a dry polishing cloth can be used to gently buff gold surfaces. Mild soap and a soft bristle brush can be used on diamonds and gemstones, however pearls are sensitive to various chemicals and should only be cleaned with a damp cloth if necessary.
We provide a one-year warranty for your OUVERTURE design from the date of purchase, ensuring coverage for any damage to the material or workmanship of the jewelry.
Please be aware that this warranty does not apply to lost designs, scratches resulting from normal wear and tear, such as a bent ring, ear cuff, or broken chain, improper use or storage of your product, or any modifications to your design performed by a third party outside of OUVERTURE.
Please get in touch with us at firstname.lastname@example.org should you have any claims.