If for any reason you are not fully satisfied with your purchase, you may return both pre-ordered and in-stock designs within 14 days of delivery for a refund.

To initiate a return, please contact us at  hello@ouverture-studio.com,providing your full name and order number as reference.

To be eligible, pieces must be returned in new, unused, and resellable condition, accompanied by their original packaging. Returns showing visible signs of wear, such as scratches or other damage, will not be accepted. Items not meeting these conditions will either be returned to you or be subject to a deduction from your refund to cover the cost of cleaning or repair.

- All returns must be postmarked within 14 days of delivery.
- Customized designs are considered final sale and may only be returned if expressly agreed beforehand.
- Return shipping within Germany is complimentary.
- We cannot accept responsibility for returns not received by us if a return label has not been issued by our team. Should a parcel be lost in transit, it will be your responsibility to locate it.
-Any import fees incurred due to mishandling of a return will be deducted in full from your refund.

Refunds are processed within 14 days of receiving your return.

For orders placed between November 25 and December 25, we are pleased to extend our return window to 30 days.